Communications Operations Specialist

You create the structure and standards that enable STS teams to work consistently, efficiently, and transparently. You will:

• Design, maintain, and continuously improve departmental processes, governance frameworks, standards, methodologies, and ways of working.
• Own and develop key operational tools and frameworks, including the Branding Toolkit, communication policies, editorial guidelines, content methodologies, and associated governance processes.
• Manage and further develop the Knowledge Lighthouse as a central source for standards, templates, best practices, and business knowledge.
• Identify opportunities for standardization, simplification, digitization, and automation, and translate these into practical improvements.
• Facilitate knowledge sharing, workshops, review cycles, retrospectives, and other continuous improvement activities.
• Use operational data and stakeholder insights to identify trends, improve performance, and support informed decision-making.

Portfolio & Project Management Coordination – 30%

You provide structure and visibility across departmental initiatives and priorities. You will:

• Maintain an integrated overview of projects, initiatives, priorities, capacity, and resources across STS.
• Coordinate portfolio planning, reporting cycles, governance calendars, and management information.
• Develop and maintain dashboards, KPIs, and performance reporting, translating data into clear insights for leadership.
• Support governance meetings, lessons learned, improvement backlogs, and follow-up on key actions and initiatives.

Through your work, you make it easier for teams to collaborate, find information, follow consistent ways of working, and make informed decisions. You help STS become a more scalable, transparent, and effective department.

You are structured, analytical, and improvement-oriented. You naturally connect people, processes, information, and governance and enjoy turning complexity into practical solutions. You don't need to be a communications professional. What matters is that you have an affinity with communications, stakeholder management, or working in a creative and multidisciplinary environment, and that you enjoy bringing structure to complexity.

Education & Experience

• HBO or WO degree in e.g. Business Administration, Organisational Development, Process Management, Project Management, Change Management, Communications, or a related field.
• Approximately 3–5 years of experience in business operations, process management, governance, PMO, portfolio coordination, organisational development, or continuous improvement.
• Experience developing and implementing processes, governance frameworks, standards, or operating models.
• Experience with data analysis, reporting, dashboards, knowledge management, or organizational enablement.
• Experience with working in a complex, international, corporate, or project-driven environment.
• Affinity with communications, stakeholder management, branding, sustainability, or another multidisciplinary business environment.
• Strong digital skills, including Microsoft 365, collaboration platforms, reporting tools, and knowledge management systems.
• Strong communication and facilitation skills, with the ability to work effectively with different disciplines and senior stakeholders.
• Excellent command of Dutch and English, both written and spoken.

• A competitive salary that matches your responsibilities and experience
• Travel allowance (€0.31 per km) and home office allowance (€2,45 per day)
• Variable bonus, partly dependent on company results
• Excellent pension arrangements.
• Access to development opportunities in process improvement, governance, portfolio management, agile ways of working, and leadership.
• An international and collaborative working environment with significant opportunities for professional growth.
• The opportunity to have a lasting impact on how Stakeholders & Sustainability operates, collaborates, and evolves.
  
  

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